I have been putting off this post, initially because I was in LA, and then secondly because I was waiting to see if I was contacted in any way. I'm still torn as to how I feel about the evening, but am hoping that by getting it off my chest, I will form a final opinion.
Here's the scenario. Last week was Mark's 43rd birthday. We have historically celebrated special occasions at one of our favorite restaurants, King Louie's. I've been there for dinner at least a dozen times in the last five or six years, not to mention for drinks and appetizers a number of times. The food is always delicious, the drinks are great (they have the best tonic in town, and if you mix with tonic, you'll understand), and the service is usually spot on. It's a place both Mark and I recommend often, and we both have jobs interacting with upper management and big spender types.
So needless to say, we decided to go to dinner at King Louie's the Saturday before Mark's birthday. Another friend, JP, also joined us, which was his first visit. He's a bit of a foodie, just like Mark and I, and we had been raving about the place for months, and felt it was the perfect occassion for us all to go.
The evening was fun, the company was good, and the food was, for the most part, delicious. We packed on a decent buzz, and were there about 3 hours. We did the whole shebang, appetizers, salads, entrees, desserts, cocktails, wine, port and coffee. The only problem was the server. Throughout the meal, there were issues that, due to the occassion, each of us blew off. JP was afraid to complain about the stuff that bothered him because he wanted another dinner invitation from us and didn't want to cause a scene. Mark didn't care because it was his birthday, and he figured JP and I would tear the server apart if it really bothered us. I kept my cool for a bit, but finally blew my stack.
Here's why.
We were seated quickly, ordered drinks, and got into the menus. When the server came over to take the food order, we inquired about specials. She didn't do the usual informed description of how certain dishes were prepared, and didn't seem too eager to find out answers she didn't have. She could not describe how the lobster was prepared, and thus, lost out on a $46 entree. She couldn't even tell JP if it was one or two tails, or if it was a whole lobster. She explained the Rabbit dish with a blue cheese based rissotto EXACTLY as it was listed on the menu. Um, hello, stupid bitch. I can read. Tell me something I don't already know. Mark asked if the rabbit was on top of the risotto, or if it was served to the side. She wasn't sure, but they'd be touching on the plate somehow.
Yeah.
This pissed off Mark, but he said nothing. I did ask for a side substitution, due to an allergy to mold/blue cheese/gorgonzola cheese, etc. They were very accomodating, and I got the potato gratin, which is just fabulous. In fact, I finally replicated the recipe
here .
She took the wine list away before we got a chance to look at it. Sure we'd each ordered a vodka when we sat down, but that doesn't mean we wouldn't switch to wine with dinner. We had ordered three courses at that point, so we were going to be there for awhile. JP had to stop her from taking the list, and ordered a $48 bottle of wine. Three people, four courses? Pretty good chance we'll order another bottle, right? When she brings the wine, she apparently brings a 2003, despite the menu listing a 2002. She offers no indication of the change, and is preparing to open when JP notes the year difference. This conversation does not go well.
JP: This is a 2003. The menu listed a 2002.
W: This is what we have in stock.
JP: But the menu said 2002.
W: This is what we have. Do you want to choose something else?
At this point, she has already sliced the label.
JP:
pauses That's fine. We'll take the 2003.
Luckily, the wine turns out to be delicious. So JP doesn't say anything. I'm not enough of a wine person to know the difference. But on the few occasions in the past that a listed wine was not available, the server or management staff had always come over, advised of the situation, and offered an alternative selection or two. It seemed as if the server was hoping we wouldn't notice.
Appetizers come. They are delicious.
Salads come. They are delicious. JP ordered this salad which is an odd combination of frisee lettuce, crispy fried bacon, poached egg and bacon grease. I know it sounds odd, but it was the best combination and I would order this salad every time it is on the menu. At this point, everything was going well. We order a second bottle of wine. The food had redeemed the evening.
The entrees came. Mark immediately noticed that the gratin was overcooked, and suggested I get a new one. I didn't complain. The entrees were delicious, and the gratin was good, but it was very overcooked. The bottom was hard, and I could flip the entire piece over and crack the bottom with my fork. This humored me somewhat, as I had many failed attempts while trying to make the dish. But, when getting my leftovers boxed up, I tell the server about the gratin, show her the burnt part, and tell her not to box it up.
We ordered desserts, and I chose the bread pudding with a caramel sauce and vanilla bean ice cream. The boys also ordered desserts, coffee, port, and I ordered another cocktail. We knew we were in the $350 range, but it was a celebration. That's what we work hard for. To be able to play hard. When the deserts came, I was suprised at the size of the bread pudding, as there were two large squares, and at least two or three ladles of a heavy caramel sauce. This wasn't a light sauce, it was almost like chewing on warm caramels. It was quite tasty, especially with ice cream on each bite to balance the heavy.
However, after three or four bites, I felt something odd in my mouth. I pulled out a piece of paper/cardboard. Yeah. From the outside of the ice cream carton. You've seen them at Baskin Robbins or Stone Cold Creamery. They're white on the inside with a slickness to seal in the moisture, and brownish on the outside. They are also thrown around on trucks, handled by anyone and everyone in the kitchen, and have ink and dirt all over the outsides. And now there was a piece of this in my mouth. Which, might I add, is between a quarter and half inch thick and about three quarters of an inch long. Not the smallest piece of cardboard.
OH MY GOD!
Of course, I pull this out of my mouth and in true ladylike fashion, boldly state, Whatthefuck! This brings the server over, who quickly takes the offending paper away. She comes back 5 or 10 minutes later and offers to make me a new one. I decline. She offers to wrap one up to go. I think for a moment, then agree, but ask if the caramel sauce can be put into a separate container so I can reheat them properly. She agrees. I assume this will be gratis, especially since I feel I've been poisoned by dirty ice cream container.
We proceed to discuss how badly the evening has really gone, and how we all were dissappointed with the service, but not the food.
We get the check, and as we are determining how to split the bill, I notice the server has charged me for TWO bread puddings.
: O
: O
Are you kidding me? Are you fucking kidding me? Here's how that conversation goes:
EJ9: Please put $200 on the blue card and the balance on this card. Oh, and you've charged me for TWO bread puddings. I assumed you were giving me the dessert for free due to the problem with it.
W: Oh, I'm so sorry, I had to ring it to get the order to the kitchen. I'll fix it.
She comes back, with my receipt, the modified bill, and with a problem with JP's card. He offers another and she leaves to ring his card. I look at the modified bill, and they are still charging me for one bread pudding. Now I'm even more pissed. I was obviously PO'd that I was charged for two, and that, coupled with the fact that they tried to poison me, was reason in my mind for them to take both bread puddings off the bill. It's a six fucking dollar dessert, and the server is making an issue of it. Why risk a $350 meal over a $6 dessert???!!!!
The server comes back with JPs bill, and he proceeds to read the server the riot act about EVERYTHING. She is almost in tears, begging him to allow her to adjust the bill. AGAIN. He tells her no, and that she had ample time to fix it when it was brought to her attention. She begs again to adjust the bill and I've finally had enough. I tersely say, "Let's just go. I'm ready to leave. Forget it."
Despite all of the evenings problems, we still tip her roughly 18% (although I've been known to tip 30% plus for good service and food). As we are leaving, one of the regular servers comes up to Mark and I, and asks if she knows us. We explain that we've been in there many times before, and that is probably where she recognizes us from. She then immediately says "what did she do". This indicates to me that there are problems with this server. I explain everything that happened, and she expresses regrets, tells us to ask for her in the future, and makes a big production about getting my name, address, phone number, etc.
We leave the restaurant, feeling better about the evening, and also thinking that they are probably going to do something, like send a gift certificate or a letter of apology or something. Basically, the server at the end of the evening redeemed it for us. I told her the evening's events wouldn't keep me from recommending the place, and that we would return, but that the server had made it a horrible experience.
Fast forward five days, I'm in LA, and I notice my debit card hasn't been charged. At first I thought that they weren't going to charge us for the meal, which I thought was a bit much, but their stock went up hugely.
Fast forward four more days. I'm back in StL and see that my debit card was charged, but 8 days after the meal. And, there is nothing from the restaurant. No letter, no coupon or gift certificate. No phone call. Nothing.
So now I'm torn. I don't want to sound greedy, but I honestly expected that they would do SOMETHING to make amends for the bad experience. I didn't expect the meal to be free, but was PO'd that it took 8 days for the payment to post to my account. That has never happened before. It's always posted within a day or two. So now it looks like they pulled the charge that night, and then took a few days to decide what to do, ultimately deciding they didn't need to do anything.
And that's what pisses me off.
So for now, they are no longer getting recommendations from me. I haven't decided if I am going to write them a letter and express my discontent with them. Maybe I'll just send them a link to my blog.